Terms of Service

These terms govern your use of Kehilla, the community membership and payments platform available at kehilla.io (the “Service”). By accessing or using the Service you agree to these terms. If you do not agree, please do not use the Service.

Who we are, and who you are

Kehilla provides software that synagogues and communities use to manage members, payments, events, communications and their websites. Each community that uses Kehilla (a “Community”) operates its own account and is responsible for its own members, content, and decisions.

If you are a Community or an administrator, you contract with Kehilla for use of the Service and are responsible for how your Community uses it.
If you are a member of a Community using the member portal, your relationship for membership, payments, and community matters is with your Community. Kehilla provides the software on the Community's behalf.

In data protection terms, the Community is the controller of member data and Kehilla acts as a processor. See our Privacy Policy for detail.

Acceptable use

You agree not to:

use the Service unlawfully, or in breach of any applicable regulation;
upload content you do not have the right to share, or that is unlawful, harmful, or infringing;
attempt to access accounts, data, or systems you are not authorised to access, or to disrupt or probe the security of the Service;
misuse personal data accessible through the Service, including sending unsolicited marketing in breach of data protection or marketing law.

Accounts and security

You are responsible for keeping your sign-in credentials secure and for activity under your account. Notify us promptly at info@kehilla.io if you believe your account has been compromised.

Payments and fees

Payments made through the Service (memberships, donations, events, and other charges) are collected on behalf of the relevant Community using third-party payment providers such as Stripe and Achisomoch. Those providers process card and bank details under their own terms; Kehilla does not store full card numbers.

The Community sets its own prices, refund arrangements, and Gift Aid practices. Requests for refunds or payment queries should be directed to your Community. What a Community pays Kehilla for the Service is set out under Your Kehilla subscription below.

Failed, delayed, or lost payments

Kehilla does not hold, control, or take custody of your money. Funds are collected by the payment provider (for example Stripe or Achisomoch) and paid out by that provider directly to the Community's own account. Kehilla records and reports on those transactions; it is not a bank, an e-money institution, or a payment institution.

Payments can occasionally fail, be delayed, be reversed, or go astray — for example through a failed or duplicated card transaction, a chargeback or dispute, a bank error, incorrect payout details, fraud, or an outage, account restriction, or insolvency at a payment provider. Where that happens:

we will investigate promptly and work with the payment provider to trace and recover the funds;
any money returned to you is limited to what the payment provider actually recovers and releases — we cannot return funds we have not received, and we cannot compel a provider, bank, or card scheme to release them;
where money did not reach the Community because of incorrect details supplied by the Community or by a payer (for example a wrong bank account or reference), recovery depends entirely on the provider and the receiving bank, and cannot be guaranteed;
processing fees and charges already deducted by a payment provider, and any chargeback or dispute fees it applies, are not refundable by Kehilla.

Except where the loss is caused by Kehilla's own negligence or breach of these terms, and subject to the Liability section below, Kehilla is not responsible for funds lost, withheld, delayed, or reversed by a payment provider, bank, or card scheme.

Your Kehilla subscription

This section applies to a Community that subscribes to the Service. Together with the rest of these terms it forms the whole agreement between that Community and Kehilla — there is no separate contract to sign. An administrator accepts these terms on the Community's behalf when starting or changing a subscription, and warrants that they are authorised to do so.

Plan and price.The Community's plan, billing frequency (monthly or annual), add-ons, and price are those shown in the Billing area of its admin dashboard at the time it subscribes, including any bespoke plan or discount agreed with Kehilla. Prices are in pounds sterling.
Payment. Fees are charged in advance for each billing period to the payment method on file, and renew automatically until cancelled. Where a free trial applies, no charge is taken until the trial ends.
Plan limits. Each plan carries limits (for example on members, events, storage, communications, and admin seats) and a set of enabled features. Exceeding a limit may require moving to a higher plan or adding an add-on before the affected feature can continue to be used.
Changing plan. Upgrades take effect immediately and are charged pro rata. Downgrades and changes of billing frequency take effect at the end of the current period.
Price changes.We may change our fees. We will give at least 30 days' notice before a change applies to a Community, and it takes effect from the next billing period. A Community that does not accept the new price may cancel as set out below.
Non-payment. If a payment fails we will attempt to collect it again. If fees remain unpaid we may suspend access to the Service until the account is brought up to date, and may end the subscription if it stays unpaid.
Tax. Fees are exclusive of VAT and any other applicable tax, which is added where it applies.

Cancellation

Cancellation always takes effect at the end of the billing period that has already been paid for — it does not stop or refund the current period. In practice:

If it is paid monthly, access continues to the end of the current month and no further monthly payments are taken after that.
If it is paid annually, access continues to the end of the year already paid for and it does not renew for the following year.

This applies in both directions:

A Community cancelling its Kehilla subscription. A Community may cancel its subscription to the Service at any time. It keeps access for the remainder of the period it has paid for, and is not charged for the next period. Because access continues to the end of that period, cancelling does not on its own entitle the Community to a refund of the current period. Anything different that Kehilla has agreed with a Community in writing takes precedence over this section.
A member cancelling a recurring payment to a Community. Where a member has a recurring membership or subscription with a Community (for example paid monthly or annually), the same principle applies: cancellation takes effect at the end of the paid period. Each Community sets its own refund and pro-rata arrangements, so refund requests or cancellations made in error should be raised with the Community, on whose behalf payments are collected as described above.

A Community can manage or cancel its Kehilla subscription at any time from the Billing area of its admin dashboard.

Gift Aid

Where the Service supports Gift Aid, the Community (not Kehilla) is the charity claiming Gift Aid from HMRC and is responsible for the eligibility of each claim, the accuracy of declarations, and compliance with HMRC rules. Kehilla provides tools to record declarations and produce claim exports but does not submit claims or give tax advice.

Availability

We work to keep the Service available and reliable, but it is provided on an “as available” basis. We may carry out maintenance, update features, or suspend access where reasonably necessary to protect the Service or comply with the law.

Intellectual property

The Service, including its software, design, and branding, belongs to Kehilla and is protected by copyright and other rights. Your subscription gives you the right to use the Service as it is intended to be used for as long as that subscription lasts. It does not transfer any ownership in it to you.

You agree not to:

copy or adapt the Service, or use it to build a competing or derivative product;
reverse-engineer, decompile, or otherwise try to extract the source code of the Service, except to the extent the law says you may;
scrape or use automated means to extract data or content from the Service, other than through the interfaces we provide for that purpose;
resell, sublicense, or make the Service available to anyone outside your Community; or
remove or obscure any notice of ownership or authorship on the Service.

“Kehilla”, the Kehilla mark, and our other branding belong to us. You are welcome to refer to Kehilla by name, but please do not use our branding as your own, or in a way that suggests we endorse you, without our written permission.

If you send us ideas or suggestions for improving the Service, we may use them freely and without any obligation to you. This does not affect your ownership of your own content, described next.

Your content

Content uploaded by a Community or its members — member records, shiur recordings, photographs, documents, and website copy — remains theirs. By uploading it you grant Kehilla the limited, non-exclusive licence needed to host, store, copy, and display it in order to operate the Service, including through the third-party providers described in our Privacy Policy. That licence exists only to run the Service and ends when the content is deleted, apart from copies held in backups or retained where the law requires.

You are responsible for holding the rights to whatever you upload. That includes photographs, recordings of shiurim and events, music, and anything published on your Community's Kehilla-hosted website. If you are not confident you hold those rights, please do not upload it.

If you believe content on Kehilla, or on a Community's Kehilla-hosted website, infringes your copyright or other rights, email info@kehilla.io telling us where the content is, what right you hold, and how to reach you. We will review the complaint, raise it with the Community concerned, and may remove or disable access to the content while it is being resolved.

Liability

Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that, Kehilla is not liable for indirect or consequential loss, or for loss arising from a Community's own use of the Service, its decisions, or its handling of payments and member data. This includes funds lost, delayed, withheld, or reversed by a third-party payment provider, bank, or card scheme, as described under Failed, delayed, or lost payments above.

Suspension and termination

We may suspend or end access where these terms are breached or where required to protect users or comply with the law. A Community may stop using the Service in line with its agreement with Kehilla. On termination, data is retained or deleted as described in our Privacy Policy.

Changes

We may update these terms from time to time. We will change the date at the top, and material changes will be communicated where appropriate. Continued use of the Service means you accept the updated terms.

Entire agreement

These terms, together with our Privacy Policy, Cookie notice, and our Data Processing Agreement, form the entire agreement between a Community and Kehilla for use of the Service and replace any earlier proposal or discussion. Our Data Processing Agreement records the Article 28 terms on which Kehilla processes member data and is available on request from info@kehilla.io. Where Kehilla has agreed something different with a Community in writing — such as a bespoke plan, price, or discount — that written variation prevails to the extent of any conflict.

Neither party may transfer its rights under these terms without the other's consent, except that Kehilla may transfer them to a company acquiring its business. No one other than the Community and Kehilla may enforce these terms. If any part of them is found to be unenforceable, the rest continues to apply.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.

Contact

info@kehilla.io · Privacy Policy · Cookie notice