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Terms of Service
Last updated: 18 June 2026
These terms govern your use of Kehilla, the community membership and payments platform available at kehilla.io (the “Service”). By accessing or using the Service you agree to these terms. If you do not agree, please do not use the Service.
Who we are, and who you are
Kehilla provides software that synagogues and communities use to manage members, payments, events, communications and their websites. Each community that uses Kehilla (a “Community”) operates its own account and is responsible for its own members, content, and decisions.
- If you are a Community or an administrator, you contract with Kehilla for use of the Service and are responsible for how your Community uses it.
- If you are a member of a Community using the member portal, your relationship for membership, payments, and community matters is with your Community. Kehilla provides the software on the Community's behalf.
In data protection terms, the Community is the controller of member data and Kehilla acts as a processor. See our Privacy Policy for detail.
Acceptable use
You agree not to:
- use the Service unlawfully, or in breach of any applicable regulation;
- upload content you do not have the right to share, or that is unlawful, harmful, or infringing;
- attempt to access accounts, data, or systems you are not authorised to access, or to disrupt or probe the security of the Service;
- misuse personal data accessible through the Service, including sending unsolicited marketing in breach of data protection or marketing law.
Accounts and security
You are responsible for keeping your sign-in credentials secure and for activity under your account. Notify us promptly at info@kehilla.io if you believe your account has been compromised.
Payments and fees
Payments made through the Service (memberships, donations, events, and other charges) are collected on behalf of the relevant Community using third-party payment providers such as Stripe and Achisomoch. Those providers process card and bank details under their own terms; Kehilla does not store full card numbers.
The Community sets its own prices, refund arrangements, and Gift Aid practices. Requests for refunds or payment queries should be directed to your Community. Where a Community subscribes to Kehilla, platform fees are set out in its separate agreement with Kehilla.
Gift Aid
Where the Service supports Gift Aid, the Community (not Kehilla) is the charity claiming Gift Aid from HMRC and is responsible for the eligibility of each claim, the accuracy of declarations, and compliance with HMRC rules. Kehilla provides tools to record declarations and produce claim exports but does not submit claims or give tax advice.
Availability
We work to keep the Service available and reliable, but it is provided on an “as available” basis. We may carry out maintenance, update features, or suspend access where reasonably necessary to protect the Service or comply with the law.
Intellectual property
The Service, including its software, design, and branding, belongs to Kehilla. Content uploaded by a Community or its members remains theirs; by uploading it you grant Kehilla the limited licence needed to host and operate the Service.
Liability
Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that, Kehilla is not liable for indirect or consequential loss, or for loss arising from a Community's own use of the Service, its decisions, or its handling of payments and member data.
Suspension and termination
We may suspend or end access where these terms are breached or where required to protect users or comply with the law. A Community may stop using the Service in line with its agreement with Kehilla. On termination, data is retained or deleted as described in our Privacy Policy.
Changes
We may update these terms from time to time. We will change the date at the top, and material changes will be communicated where appropriate. Continued use of the Service means you accept the updated terms.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.